My Basket0

Mental health

Good Practice Guide

Publication date:

09 October 2020

Last updated:

09 October 2020


James Moorhouse

How underwriters can create more meaningful policy wordings for customers living with mental health conditions.

According to the Association of British Insurers (ABI), mental health is the most common cause of claim on income protection policies in the UK. Mental Health UK also state that one in four people in the UK are likely to be affected by a mental health issue in any given year, with this number likely to be significantly affected by the impact of the coronavirus pandemic in 2020. They also found that 86% of respondents did not know where to go to find independent advice in relation to declaring their mental health condition when applying for insurance. With a strong correlation between mental health and financial health, living with a mental health condition can make it challenging to manage money.

Mental health conditions are generally excluded or rated and priced up by insurers. But with mental health being recognised as something that many people live with or are affected by, insurers are finally acknowledging this risk as well as making steps towards covering it fairly.

This Good Practice Guide looks at the ways underwriters can provide a more inclusive service for customers living with mental health conditions by examining the following:

  • Understanding mental health conditions
  • Becoming more inclusive
  • The suicide provision
  • Good practice tips


Read the full Good Practice Guide HERE

This document is believed to be accurate but is not intended as a basis of knowledge upon which advice can be given. Neither the author (personal or corporate), Society of Underwriting Professionals or Chartered Insurance Institute, or any of the officers or employees of those organisations accept any responsibility for any loss occasioned to any person acting or refraining from action as a result of the data or opinions included in this material. Opinions expressed are those of the author or authors and not necessarily those of the Society or Chartered Insurance Institute.